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Frequent Asked Questions

General



What is PAGESON?


PAGESON is a marketplace for the sale of local products. We liaise between the seller and you. Tired of these products going through various intermediaries, losing their essence along the way, PAGESON offers its public a much more direct connection platform "between the field and your home" to know where the products you buy come from and thus ensuring fair quality and prices.


What can I find in PAGESON?


At PAGESON you can find all the products that local vendors around you sell. Our sellers, for the most part, are not large corporations, but sellers with more familiar businesses offering products with soul and character of their own; we ensure a quality and unique product for our audience. The closest connection with the seller, will ensure the necessary bond of trust between seller and buyer that we do not find in large corporations.


Where can I use PAGESON?


PAGESON is available in most of the actual web browsers. Those browsers are also available for mobile and desktop platforms. While you have internet access, PAGESON will be available for you.


I have more doubts. What can I do?


You can contact us through a contact form at the end of this page or from the contact page.





About my account



Can I change my profile information?


Yes, You can modify your information from the personal area inside the PAGESON platform. From there, remember to save the information in order not to lose it.


Can I modify my email address?


Yes, you can modify your email address from the personal area. You will have to verify the new email in order for it to be valid.


I have forgotten my password. what can I do?


You can reset your password from the login page. From there, click on “I forgot my password” and the changes will take effect.





About purchasing



Is PAGESON free?


Yes, PAGESON is totally free for you! You will pay for what you buy. Like we say: “Straight from the fields to your table, and free!”


Can I cancel an order?


In case that the order is not ready yet, you will be able to cancel it from the order detail page. You are able to see your orders from your personal area.


Do you send the order?


If the seller offers the send method, you will be able to receive the order to your own house. As we don’t want intermediaries, we don’t involve ourselves into order logistics. Anyway, we encourage you to meet the sellers. 


How do I pay?


You can currently pay with these payment methods: cash, bank transfer and credit card; as long as the seller accepts the methods. If he does not offer them, you can pay with those he accepts.


How long will it take to receive the order?


It depends on the details that the seller told you. From PAGESON we try that you receive your products as soon as possible.


How can I check my order status?


From the orders list and from the order detail list, you can check the status of them. For more details, you can send messages to the seller and check a more detailed information.





About selling



Can I sell in PAGESON?


Yes, from PAGESON you can register yourselves from our personal area.


Is it free?


Yes, PAGESON is free of charge, and you can have a maximum of three products on sale at the same time. For more products, you can subscribe to a premium package that allows for more products on sale at the same time. Try it out and sell right away!


What can I sell in PAGESON?


In PAGESON you are able to sell your fresh or handmade products that could fit in our sections. These sections are: Fruits, Vegetables, oil, nuts… We are working hard to include more categories and offer more quality nearby products easily.


Can I cancel a subscription?


Yes. If our options don’t suit your needs, you can cancel the subscription as soon as you want. Your account will still be active on the free plan.


How can I manage my orders?


From your personal area, you can see your seller orders and also your buyer orders. From the seller orders you will be able to change your order status as soon as you proceed with the preparation.


What happens if I set a wrong date when I confirm the order?


There is no problem. You can contact your buyer through the chat and modify the delivery date with no problem. From PAGESON we promote a personalized communication relationship.


Do you offer any sending method?


From PAGESON we don’t involve ourselves in the order logistics. As a seller you can choose any sending method that you want to offer. You can always choose to create a route around your best clients ;) .


How will I receive my payments?


It will depend on the methods you offer as a seller in your orders. With cash and transfer the payment is made outside PAGESON, therefore you will have to take control. With a credit card, you will have a Stripe account where your money will be deposited at the time of payment, and Stripe will deposit it into your bank account within a few days. PAGESON doesn't touch that money, it always go straight to your account.


Is there a fee when selling through PAGESON?


There are no commissions for both cash and transfer methods. By credit card, there is a small commission that includes Stripe’s payment and transaction fees, as well as the maintenance of the payment platform. This commission is only charged if sales are made, therefore the risk for the seller is 0, if he does not sell, he does not pay.






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